using SAP NetWeaver Gateway that connects
SAP Customer Relationship Management (SAP
CRM) with the company’s Facebook page (see
Figure 3). The objective is to be able to ask customers for feedback about products that are in
development and to store that feedback directly
in SAP CRM.
Another example is a company that uses a facial
recognition application to pull up customer information and provide highly targeted offers using
an easy-to-use interface. In this scenario, data is
pulled from the company’s SAP CRM system, as
well as other sources including social networks.
The application analyzes the customer’s profile,
provides a personalized offer, and creates a lead in
SAP CRM for marketing and sales purposes.
Collaboration in real time, in any context, and
across the business network is now easier to
achieve. Developers are empowered to drive the
creation of a new kind of business application that
will expose SAP data to a wider community and
improve the user’s experience with SAP systems.
Reshaping How People Work with
SAP is reshaping the way people work by simplifying how users consume data. SAP NetWeaver
Gateway is already embedded in SAP products,
such as Duet Enterprise, a collaborative productivity solution that connects Microsoft SharePoint
20;0 and SAP applications. 2
SAP Net Weaver Gateway is making it easier
than ever for customers to extend the reach of
their SAP systems and enable interoperability
with non-SAP environments. Customers can use
this technology to improve the way they communicate with their extended business network,
build stronger business relationships, engage
more closely with customers, and provide internal teams with more direct and intuitive ways to
access data. Customers will also benefit from
faster development cycles and quicker deployments at lower costs.
How will you use it?
To learn more about this technology’s features
and upcoming releases, and to download plug-ins, visit www.sdn.sap.com/irj/sdn/gateway. n
2 For more information, see “SAP for Business Users:
Bringing SAP Applications to Microsoft SharePoint Users
with Duet Enterprise” by David Brutman in the January-March 20;; issue of SAPinsider ( sapinsider.wispubs.com).
The SAP Net Weaver Gateway data models enable the
creation of objects that aggregate data from multiple
business objects — even across different SAP systems
— and deliver them as a REST-based service to the
target client application. The framework provides a
model repository to store and access the models.
Alerts and notifications A channel distributes business events and notifications
to the client applications and creates pull events for
message inbox integration. The channel supports a variety
of different event types, such as business object events,
programming events, and workflow events.
Content generators These tools allow the reuse of existing models in the creation
of consumption models used by target clients without coding.
There are two generation tools offered, one based on an
existing business object and one based on an existing screen.
Industry standards support SAP Net Weaver Gateway exposes SAP functionality as
REST-based services and OData 2.0 as the protocol for data
transformation to and from SAP Business Suite.
An abstraction layer between SAP Business Suite and
the client application environment removes dependency
between those systems.
The framework offers support for key areas of integration,
like security, monitoring, administration, and supportability.
Flexible landscape SAP Net Weaver Gateway can be deployed to serve a single
SAP application or as a standalone service to serve multiple
Three integrated development environment plug-ins,
supporting Microsoft Visual Studio, Eclipse, and the Xcode
development suite, are available to simplify solution development. The optional plug-ins can be downloaded from
SAP Developer Network.
FIGURE 2 P An overview of SAP Net Weaver Gateway features and functionality
separating client from
SAP back end
Plug-ins to third-party
FIGURE 3 P With an application developed using SAP Net Weaver Gateway, a company can
connect SAP CRM with its Facebook page to store customer feedback directly in SAP CRM
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